Dallas FAQ
Dallas Warehouse FAQ
3001 Midpoint Dr.
Lancaster, TX
75134
- Over 400 of our top selling styles will be stocked in Dallas this season (see complete list below)
- More styles and colors will be added by the end of 2023
- All key product categories including bags and coolers will be available
- We will continuously replenish the inventory direct from factory, or via transfers from our Vancouver distribution center.
- Most are but we are still waiting for some styles to arrive
- Please refer to the below section to learn how to view the inventory at both locations.
- Inventory at both warehouses, including replenishment dates, are visible pre and post login
- We are adding a DSV collections page to the site featuring all styles stocked in Dallas*
* Please note that only the top selling colorways are currently carried in Dallas (example below)
Azure blue bag is not stocked in Dallas, but will appear on the product page – cannot order this style from the Dallas warehouse
- No, customer service will only select the Dallas warehouse if stock is available at that distribution center, or if the product in question is expected to arrive in Dallas earlier than its arrival into Vancouver
- CS will receive a prompt when placing orders to “check inventory in Vancouver” in the event of a backorder in Dallas
- The goal will be to fill all orders as quickly as possible using one, or both warehouses with priority given to our Dallas facility when stock is available at that location
- Customers placing orders online can select whichever warehouse they prefer, and goods will ship from the warehouse selected if/when available
- The default distribution center for Puerto Rico, Hawaii, and Alaska will now be Dallas
- Customers will have the option to ship next day air, or expedited air from Dallas
- Customers may still ship into these states from our Vancouver distribution center if needed
- Customers shipping to Alaska from Vancouver will have additional shipping options (i.e. vessel)
- The default distribution center for all U.S. sample orders will now be Dallas
- If stock is not available at that location, customers may still order samples from Vancouver
- CS will pull samples from Vancouver if it’s the only distribution center with available inventory
- Yes, U.S. customers can order any active style that is available in north America
- The default distribution center for all U.S. orders will be Dallas
- Goods will ship from Vancouver if the style in question is only available at that location
- There are no additional duties or taxes applied to the invoice when shipping from Vancouver
- We extend the same heavily subsidized shipping rates on any U.S. order that is shipped on Stormtech’s courier account, regardless of the warehouse selected
- U.S. orders shipped from Vancouver on a distributor or 3rd party account will be subject to higher freight rates
We recommend shipping all U.S. orders on Stormtech’s freight program
- Most U.S. customers will experience shorter transit times from Dallas (see transit maps below)
- Yes, we have partnered with a large contract decorator in Clarksville, TN
- This decorator has handled a large proportion of our decorated orders for the past 2+ years
This facility offers the same high quality decoration techniques as our Vancouver location:
- Embroidery
- Premium seamless heat transfers
- Screen-printing
- Laser etched patches
- Yes, the priority will be to fill the order as quickly as possible and in some cases this will require Stormtech customer service to pull stock from both Dallas and Vancouver
- Customers placing orders online, can split the stock by selecting the qty breakdown needed from each location
- All available stock in Dallas will be allocated to the order before we allocate any stock from Vancouver
- No, the existing subsidized rates apply even on split-shipments:
- For example, an order that is over $400 wholesale, with $200 worth of product being pulled from Vancouver and $200 worth of product being pulled from Dallas would still qualify for FREE ground shipping to one location.
- There is a new column to the order acknowledgement showing the warehouse of origin
- Tracking numbers will be included on all invoices with multiple tracking numbers shown for split shipments coming from both Dallas and Vancouver
- All returns for U.S. customers will be sent to the new Dallas warehouse
- Submitting a return request can be done by contacting our returns team (returns@stormtech.ca) or by accessing the My Account page at www.stormtechperformance.com
- To access this page, log in to your account by clicking on the “Sign In” link in the top right of your screen.
BPX-3 BLACK
BPX-3 CARBON
BPX-4 CARBON
BPX-4 BLACK
BPX-5 CARBON
BPX-5 BLACK
CFR-1 BLACK/DOLPHIN
CFR-1 WHITE/GREY
CFR-1 AZURE BLUE/BLACK
CFR-2 BLACK/DOLPHIN
CFR-2 WHITE/GREY
CFR-2 AZURE BLUE/BLACK
GBW-1L BLACK
GBW-1L OCEAN BLUE
GBW-1L BOLD RED
GBW-1L MOSSY OAK CAMO
GBW-1M BLACK
GBW-1M MOSSY OAK CAMO
GBW-1M OCEAN BLUE
GBW-1M YELLOW
GBW-1M BOLD RED
GBW-1S BLACK/BLACK
GBW-1S BOLD RED/BLACK
GBW-2 BLACK
MCX-1 GRAPHITE/BLACK
MCX-1 AZURE BLUE/BLACK
MCX-1 WHITE/GREY
MCX-1 RED/BLACK
MDX-1M GRAPHITE/BLACK
MDX-1M BLACK/BLACK
MDX-1M EARTH/BLACK
MDX-1M AZURE BLUE/BLACK
NTX-1 GRAPHITE/BLACK
NTX-1 AZURE BLUE/BLACK
NTX-1 RED/BLACK
PHP-1 BLACK/GUNMETAL
PHP-1 GRAPHITE/BLACK
PTR-1 BLACK
PTR-1 GRAPHITE
QBX-1 BLACK
QBX-1 GRAPHITE
QBX-2 BLACK
QBX-2 GRAPHITE
QBX-3 BLACK
QBX-3 GRAPHITE
RGX-1 GRAPHITE/BLACK
RGX-1 AZURE BLUE/BLACK
RGX-1 WHITE/GREY
RGX-1 RED/BLACK
SPT-1 CARBON HEATHER
SPT-1 BLACK
STR-1 BLACK
SWX-1 GRAPHITE/BLACK
TBX-2 DOLPHIN/BLACK
TRN-1 BLACK/GUNMETAL
TRN-1 BLACK/AZURE BLUE
VTX-1 BLACK
VTX-1 GRAPHITE
VTX-1 EARTH
WBP-2 BLACK/GRANITE
WXP-1 BLACK/GRANITE
WXP-1 OCEAN BLUE/BLACK
WXP-3 BLACK/DOLPHIN
WXP-3 ROYAL/BLACK
CFZ-5 BLACK
CFZ-5 BLACK/CARBON
CFZ-5W BLACK
CFZ-5W BLACK/CARBON
HTZ-1 DOLPHIN
HTZ-1 OCEAN
HTZ-1W DOLPHIN
HTZ-1W OCEAN
KX-1 BLACK
KX-1 NAVY
KX-1W BLACK
KX-1W NAVY
KS-3 BLACK
KS-3 DOLPHIN
KS-3W BLACK
KS-3W DOLPHIN
KSB-1 BLACK/CARBON
KSB-1 BLACK/BRIGHT RED
KSB-1 BLACK/AZURE BLUE
KSB-1W BLACK/CARBON
KSB-1W BLACK/BRIGHT RED
KSB-1W BLACK/AZURE BLUE
KSH-1 BLACK/DOLPHIN
KSH-1W BLACK/DOLPHIN
PG-1 BLACK
PG-1 CARBON
PG-1 COOL SILVER
PG-1 NAVY
PG-1W BLACK
PG-1W CARBON
PG-1W COOL SILVER
PG-1W NAVY
PS-1 BLACK
PS-1 GRAPHITE
PS-1 NAVY
PS-1 ROYAL
PS-1W BLACK
PS-1W GRAPHITE
PS-1W NAVY
PS-1W ROYAL
SSJ-2 BLACK
SSJ-2 CHARCOAL TWILL
SSJ-2W BLACK
SSJ-2W CHARCOAL TWILL
TPX-3 BLACK
TPX-3 NAVY
TPX-3W BLACK
TPX-3W NAVY
AFP-1 BLACK/CHARCOAL
AFP-1W BLACK/CHARCOAL
AFP-2 BLACK/GRAPHITE
AFP-2 NAVY/GRAPHITE
AFP-2W BLACK/GRAPHITE
AFP-2W NAVY/GRAPHITE
BRX-1 BLACK/DOLPHIN HEATHER
BRX-1 INDIGO/INDIGO HEATHER
BRX-1W BLACK/DOLPHIN HEATHER
BRX-1W INDIGO/INDIGO HEATHER
KXV-1 BLACK
KXV-1 NAVY
KXV-1W BLACK
KXV-1W NAVY
QX-1 BLACK
QX-1 NAVY
QX-1W BLACK
QX-1W NAVY
FLX-1 CARBON PLAID
FLX-1 NAVY PLAID
FLX-1W CARBON PLAID
FLX-1W NAVY PLAID
SFX-1 ROYAL PLAID
SFX-1 TITANIUM PLAID
SFX-1 CARBON PLAID
SFX-1W CARBON PLAID
SFX-1W ROYAL PLAID
SFX-1W TITANIUM PLAID
DLV-1 BLACK
DLV-1W BLACK
DLX-1 BLACK
DLX-1W BLACK
QT-1 BLACK
QT-1W BLACK
XR-6 BLACK
XR-6W BLACK
QXH-1 BLACK
QXH-1 NAVY
QXH-1W BLACK
QXH-1W NAVY
KSX-1 BLACK/GRANITE
KSX-1W BLACK/GRANITE
FHZ-1 BLACK HEATHER
FHZ-1 GRANITE HEATHER
FHZ-1W BLACK HEATHER
FHZ-1W GRANITE HEATHER
FHV-1 BLACK HEATHER
FHV-1 GRANITE HEATHER
FHV-1W BLACK HEATHER
FHV-1W GRANITE HEATHER
FHP-1 BLACK HEATHER
FHP-1 GRANITE HEATHER
FHP-1W BLACK HEATHER
FHP-1W GRANITE HEATHER
KNX-1 GRAPHITE/BLACK
KNX-2 GRAPHITE/BLACK
CMT-3 GRAPHITE/BLACK
ZPX-1 AZURE BLUE/NAVY
ZPX-1 DOLPHIN/BLACK
ZPX-1 WHITE/GREY
ZPX-2 AZURE BLUE/NAVY
ZPX-2 DOLPHIN/BLACK
ZPX-2 WHITE/GREY